person using kiosk at airport

Elevating Self-Service Kiosk Technology: ImageHOLDERS and HID Collaboration

Self-service kiosks equipped with advanced technologies like facial recognition cameras, passport scanners and multi-media ticket readers, have become essential across industries.

Research Nester forecasts a 5.6% annual growth rate in the self-service kiosk market through 2036, driven by business efforts to enhance efficiency and meet evolving customer expectations.

As a recognized leader in self-service kiosks, ImageHOLDERS addresses these demands by integrating advanced technology to support industries such as aviation, hospitality, retail and healthcare.

Driving Innovation in Self-Service Kiosk Systems

Meeting diverse industry needs, ImageHOLDERS leverages scalable devices and advanced expertise to design and manufacture kiosks that are easy to own and operate. By prioritizing modularity and adaptability, ImageHOLDERS ensures its kiosks address current operational challenges while delivering a low total cost of ownership. 

By integrating HID’s advanced ID document readers, ticket readers and facial recognition technologies, ImageHOLDERS enhances its kiosks’ capabilities to:

  • Facilitate ID verification and secure payment processing
  • Adapt to market changes with modular, scalable technology that simplifies upgrades and minimizes costs
  • Deliver seamless, intuitive self-service experiences to end-users

Seamless Integration, Maximum Value

Aiming to simplify solutions and reduce total cost of ownership, ImageHOLDERS eliminates unnecessary complexity in its kiosks. HID’s devices, with their seamless integration capabilities and adaptable functionality, allow ImageHOLDERS to meet this goal where others might face limitations.

According to Christian Bosence, Senior Account Director at ImageHOLDERS,  "Collaborating with HID allows us to design scalable kiosks that address our customers' specific needs. By efficiently embedding advanced technologies such as ID verification and ticket readers, we maintain our position as a leader in self-service innovation."

Enhancing Customer Outcomes

By incorporating HID’s ID verification and ticket reading technology, ImageHOLDERS provides clients with bespoke kiosk solutions that are:

  • Adaptable — Kiosks evolve to support emerging trends, including mobile credentials and contactless payments
  • Secure — Integrated passport scanners and facial recognition technologies enhance ID verification
  • Efficient — Streamlined operations cut wait times and improve user satisfaction

Together, these features help to ensure ImageHOLDERS’ kiosks deliver measurable value, reinforcing their position as a trusted provider of cutting-edge kiosk solutions across industries.

Innovating for the Future

ImageHOLDERS remains committed to driving innovation in self-service kiosks. By aligning advanced technology with customer-focused designs, they ensure their solutions meet today’s demands while anticipating and adapting to future challenges, ensuring a low total cost of ownership.

If you’ll be at the Passenger Terminal Expo (PTE) in 2025, stop by HID Booth #1725 or ImageHOLDERS’ booth #9545. Our team of experts will showcase the latest ID verification technologies for self-service systems.

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